Your Webex configuration now has a memory.
Track every change, identify who made it, and trace its impact—so your team can investigate incidents faster and stay audit-ready.
30 days free. No credit card. Set up in minutes.
Know what changed. Know what it means.
A contact center is made of hundreds of connected choices. ConfigLens turns them into a clear, searchable timeline your team can trust.
Capture the complete picture
Every change is captured automatically — who made it, when it happened, and what was affected, from queues and flows to skills, schedules, and more. Nothing slips through unnoticed.
See the real difference
Compare any two flow versions side by side to instantly see what changed. Explore updates visually and get a clear, plain-English summary of every addition, modification, removal, and rerouted path.
Understand the impact
When something goes wrong, quickly trace what changed and how it affected connected objects — from queues and agents to skills, schedules, and flows. Identify the likely root cause and resolve issues faster.
Read-only access
ConfigLens never modifies anything in your tenant.
Public Webex APIs only
Built entirely on Cisco's public, documented APIs.
Hosted on Azure
Runs on Microsoft Azure's secure cloud infrastructure.
ISO 27001 & 27701 certified
Certified security and privacy program.
Up and running in three steps.
Connect your Webex tenant.
Authorize ConfigLens with read-only access to your Webex Contact Center organization in a few minutes.
Capture scheduled or on-demand snapshots.
ConfigLens automatically captures your configuration on a schedule, or whenever you need a snapshot on demand.
Compare changes and investigate incidents.
See exactly what changed between any two snapshots and trace it back to the person and moment behind it.
Why not just use Bulk Operations exports?
Control Hub's Bulk Operations tool lets you export configuration data to CSV, but that's where it stops. Comparing two exports means manually diffing spreadsheets by hand, there's no built-in change history, and no record of who made a change. ConfigLens automates all of this: continuous, automatic snapshots, visual side-by-side diffs, and change attribution built in, so you're not stitching it together yourself every time.
Pick the plan that matches your scale.
Essential and Professional start with one month free — no credit card, no procurement maze. Need Partner or Integrator scale? Let's talk.
Essential
Reliable weekly tracking for a focused team.
Start Free Trial- Automatic weekly configuration snapshots
- Version history and visual comparison
- Change attribution
- 90-day retention
- One tenant, one user
- Standard support
Professional
Deeper control for growing operations teams.
Start Free Trial- Everything in Essential
- Daily, custom-scheduled, and on-demand snapshots
- Unlimited history
- Audit reports and notifications
- 2 tenants, 10 users
- Priority support
Partner
Governance and scale for MSPs and integrators managing multiple contact centers, with the option to resell ConfigLens to your own clients.
Contact Sales- Everything in Professional
- Multiple Webex tenants, unlimited users
- Advanced reports and notifications
- Cross-tenant comparison
- Reseller rights
- SLA and premium support
Not sure which plan fits? Talk to our team and we'll help you map the right coverage.
Calculate your Professional plan price.
Select a plan and your agent count to see the price per agent, per month.
See your Webex configuration differently.
Connect a tenant, take your first snapshot, and discover what ConfigLens can track for you.
Webex is a trademark of Cisco Systems, Inc.