PBX Analysis anf Migration Solutions

Univonix PBX Assessment

Delivering visibility into the current state of your legacy PBX, its migration opportunities and challenges!

The Univonix PBX Assessment is an automated migration readiness report that provides unparalleled clarity focused on assessing and analyzing the readiness of your legacy PBX for a digital transformation project. This clarity is based on real quantitative data and not on assumptions or guess-timation.

Overview

The report is delivered within one business day and includes the following output:

An accurate overview of the legacy PBX, including relevant voice data statistics
Detailed feature parity gap analysis from source to target PBX, including how many users or devices can be migrated without any loss of features or functionality
A Device inventory for the legacy PBX including a detailed breakdown of endpoints

Value Delivered

Visibility, an early-stage pre-sale/discovery tool that delivers an aggregated view of the customers PBX system, for;
- Auditing & Documentation needs
- A detailed migration readiness review to reduce migration scoping risk, improving migration project resource planning, project costing and accuracy of project timelines
Insight, the ability to know ‘up-front’ the migration challenges, where they will be and address them specifically…‘no more nasty migration surprises’!
Data Integrity, replace the classic ‘manual’ site survey, prone to human errors, with an automated migration readiness tool that significantly reduces your risk and is completed with 24 hours
The PBX Assessment is a Self-Service SaaS tool, no need for on-premise installation or expertise in legacy PBX systems

Univonix PBX Analyzer

Enabling granular visibility into legacy PBX configuration data, down to extension level for Analysis and Planning

Univonix Analyzer is a self-service SaaS portal that provides user-friendly access to detailed legacy PBX configuration data focused on assessing and analyzing the readiness of your legacy PBX for migration and initiating the migration planning process. All data shown in the Analyzer portal is quantitative data taken directly from the legacy PBX.

Overview

Analyzer data is processed within one business day, the portal is accessible as soon as data processing completes. The Analyzer includes the following output:

For Avaya CM

Devices: detailed data on all Stations & Attendant Consoles
Groups: Hunt Groups, Pickup Groups, Coverage Answer, Intercom Groups…
Abbreviated Dial: System, Group, Personal, Enhanced
Call Center: Announcements (with built-in tools to play back, transcribe and download audio) Agents, Holiday, Skills, VDN’s, Vectors & Routing, Automated rendering of Call Flows into graphic diagrams

For Cisco CUCM

Users: detailed data on all CUCM Users
Devises: detailed data on all Phones, Devise Profile and Remote Destinations
Lines: Route Partition, Gateways, Denice Pools, Trunks
Groups: Hunt Groups, Pickup Groups
Routes: Patterns, Lists, Groups, CTI Points

Value Delivered

Visibility, an early-stage discovery and planning tool that delivers low level access to PBX configuration data greatly reducing voice migration scoping risk, improving project resource planning, project costing and accuracy of project timelines
Insight, the ability to know the migration challenges ‘up-front’, where the hurdles will be and address them specifically…‘no more nasty migration surprises’!
Time Saved, replace the classic ‘manual’ site survey with an automated discovery process that significantly reduces delivery time and risk, no human errors
Accessibility, explore complex PBX configurations using a modern ‘user-friendly’ interface that’s searchable and highly effective with all data downloadable to excel
Legacy Investments, preserve legacy investments made in the creation and maintenance of call flows, vectors and announcements which can be migrated to the new system

Univonix PBX Usage Analysis

Enabling granular visibility into the number of incoming and outgoing calls, analyzed by User, Device, Lines and Hunt Groups

Overview

This analysis is only available if the customer is actively recording CDR Data on the PBX. The CDR data is processed within one business day and is displayed within the project on the Analyzer portal. The data is accessible as soon as processing completes.

Value Delivered

Visibility of the number of incoming and outgoing calls for a specific time period, audited by Users, Devices, Lines and Hunt Groups
The data can be used to optimize subscription fees by identifying unused or under-utilized lines and/or devices
Time Saved, replace the ‘manual’ CDR review with an automated discovery process that significantly reduces delivery time and risk, no human errors
Accessibility, explore complex CDR configurations using a modern ‘user-friendly’ interface that’s searchable and highly effective with all data downloadable to excel
No knowledge of legacy PBX or CDR systems is needed to deliver results

Univonix Voice Cost Analysis

Voice cost analysis delivers visibility of voice calling usage profiles and their associated costs.

Overview

Enables visibility into the real cost of calling expenses and provides insight to reduce the risk of disruption to business as the customer transitions their voice environment to the cloud. This is done through detailed vender rate card cost analysis and comparison. This analysis is only available if the customer is recording and has access to supplier/carrier CDR Data.

Value Delivered

Insights that enable detailed financial impact planning and voice cost optimization.
CDR Rate Card Cost Analysis Report will deliver visibility to Audit voice calling usage profiles and associated costs to optimize costs and deliver clear financial impact
CDR Accurate Cost Modelling, a call cost comparison report that calculates each call in a CDR with alternative rates being offered
Cost Combination Report, shows results from all individual Cost Comparison reports generated across different countries and or suppliers, annualising the figures in a single document.
Voice Profile Management Report, documents all called/received domestic and international call destinations highlighting the Top 20 Insights by cost, duration and frequency

Univonix Planner

Enabling accelerated planning for PBX data migration from legacy PBX To Cloud Voice

Univonix Planner is a powerful tool to cleanse, correlate and plan the correct data model configurations needed for a seamless migration to target cloud PBX. Univonix Planner will surface issues, conflicts and dependencies down to the extension level, whilst tracking the progress of issue resolution and migration data readiness. All information shown in the Planner is a quantitative amalgam of data mapped from both the source PBX and the target environment.

Overview

An effective migration plan is crucial for project success, Planner project data is analyzed, processed and ready for project planning within one business day. The Planner includes the following capabilities:

Delivers a ‘single pain of glass’ for large complex multiple PBX enterprise projects
Detailed migration path mapping with feature configuration down to the extension level, allowing you to address all issues and conflicts before migration takes place
Conversion of legacy Hunt Groups & call flows/IVR to Call Queues & Auto Attendants covering the planning of both user migration and system level features
Migration project tracking tools for effective enterprise grade project management
Enables a phased migration approach to support coexist of legacy and cloud PBX
A Step-by-Step automated migration methodology

Migration Service Coverage

Devices: Stations & Attendant Consoles
Groups: Hunt Groups, Pickup Groups, Coverage Answer, Intercom Groups, Trunk Groups, Page Groups, Call Parks
Phone Types: IP Phones, CAP’s, Analog Phones, Fax, Telepresence…
DID: Number normalization rules for bulk updates of numbers or extensions into E.164 format
User/Device Profiles: the policies and licenses each user or device needs to enable specific functionality in the new system

Value Delivered

Visibility, a comprehensive planning and PBX migration project management tool that delivers low level access to view and edit PBX configuration data, greatly increasing data integrity, reducing data errors, improving project accuracy, shortening timelines and significantly reducing day two issues
Insight, the planner will focus the delivery teams efforts onto critical areas where expertise is needed and automate the rest, highlighting issues such as, identifying missing data, data conflicts and feature parity issues
Time Saved, replace the classic ‘manual’ planning process with an automated data driven planning tool that significantly reduces migration schedules and time to consumption

Univonix Migrate

An automated provisioning tool that delivers precise migration plan implementation, with No Human Errors

The Migrate module runs a full set of data validation tests to validate the Migration Plan and the Target data set, once all validation issues have been cleared, Migrate will provision the plan to the target cloud voice system. The validation step significantly reduces errors, saves considerable time, effort and resources, leading to a near frictionless end user adoption experience when provisioning the new system.

Delivers a ‘single pain of glass’ for large complex multiple PBX enterprise projects
Data Integrity Validation Gates allowing you to address all issues and data conflicts before migration takes place, such as, are the required licenses available on the target system, were the correct phone numbers ported etc.
Migration project tracking tools for effective enterprise grade project management
Designed to support a phased migration methodology to accommodate large, complex enterprise grade PBX migration projects
A Step-by-Step automated migration methodology

Migration Service Coverage

Devices: Stations & Attendant Consoles
Groups: Hunt Groups, Pickup Groups, Coverage Answer, Intercom Groups, Trunk Groups, Page Groups, Call Parks
Phone Types: IP Phones, CAP’s, Analog Phones, Fax, Telepresence…
DID: Number normalization rules for bulk updates of numbers or extensions into E.164 format
User/Device Profiles: the policies and licenses each user or device needs to enable specific functionality in the new system

Value Delivered

Delivery, a comprehensive provisioning and PBX migration project management tool that effectively highlights migration data issues for resolution, greatly increasing data integrity, reducing data errors, improving project accuracy, shortening timelines and significantly reducing day two issues
Insight, Migrate will focus the delivery teams efforts onto data issues where expertise is needed and automate the rest, highlighting issues such as, identifying missing data, data conflicts and feature parity issues
Time Saved, replace the classic ‘manual’ provisioning process with an automated data driven migration tool that significantly reduces migration schedules and time to consumption

Univonix PBX Solutions

Delivering visibility into the current state of your legacy PBX, its migration opportunities and challenges!

Overview

Value Delivered

Enabling granular visibility into legacy PBX configuration data, down to extension level for Analysis and Planning

Overview

Value Delivered

Enabling granular visibility into the number of incoming and outgoing calls, analyzed by User, Device, Lines and Hunt Groups

Overview

Value Delivered

Voice cost analysis delivers visibility of voice calling usage profiles and their associated costs.

Overview

Value Delivered

Enabling accelerated planning for PBX data migration from legacy PBX To Cloud Voice

Overview

Value Delivered

An automated provisioning tool that delivers precise migration plan implementation, with No Human Errors

Migration Service Coverage

Value Delivered